CANCELLATION AND REFUND POLICY
At FuelMyMobile, we are committed to providing you with a seamless and satisfactory experience. However, we understand that there may be situations where a refund is necessary. Below is our detailed refund policy:
Eligibility for Refunds
Refunds are considered under the following conditions:
- The recharge was made incorrectly due to a technical error on our platform.
- The recharge amount was not credited to the intended mobile number.
- The recharge was made for a service that was not rendered or was erroneously charged.
Non-Refundable Situations
The following circumstances are not eligible for refunds:
- Incorrect mobile number entered by the user.
- Recharges made for services that were subsequently used or consumed.
- Charges that have been applied due to user error or misjudgment.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team via email at support@fuelmymobile.com.
- Provide the details of your transaction, including the transaction ID, date of recharge, and the reason for the refund request.
- Our team will review your request and respond within 7 business days.
Processing Time
Once a refund request is approved, the processing time is typically between 5 to 10 business days. Refunds will be credited to the original payment method used during the transaction.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact us at:
Email: support@fuelmymobile.com